Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and business details you provide when contacting us or requesting a quote.
• Usage Data: Pages visited, time spent on the site, browser type, IP address, and referral source — collected automatically via analytics tools.
• Communication Data: Messages or enquiries you send through our contact form or WhatsApp.

2. How We Use Your Information

We use the information collected to:

• Respond to your enquiries and provide IT support or services
• Send service-related updates, quotations, and follow-ups
• Improve our website, products, and customer experience
• Comply with legal obligations
• Analyse website performance and user behaviour (via Google Analytics)

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (e.g., web hosting, analytics) solely to operate our website and deliver our services. All such parties are required to keep your information confidential.

4. Cookies

Our website uses cookies to enhance your browsing experience and gather analytics data. You can disable cookies through your browser settings at any time. Note that some features of the site may not function correctly without cookies.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.