Technical Support &
Service Requests
Submit a support request for CCTV, BillSouq, computer hardware, networking and other IT services. Our team will review your request and get back to you through the registered contact details.
Ticket-based support
All requests are recorded
Request tracking
Stay updated on status
Email communication
Updates via registered contact
Official Portal
IT SOUQ LLP Technical Services Desk
Operating Hours
Monday – Saturday: 9:00 AM – 7:00 PM
Official Support Inbox
support@itsouq.inSupport Notice
Please provide complete information about your issue and attach relevant screenshots, photos or documents where applicable. Support requests are recorded and reviewed by the IT SOUQ support team.
Submit a Support Ticket
Please fill in the required details below to record your technical request.
What happens after you submit?
Our structured technical support workflow
Request Received
Your support request is recorded by IT SOUQ.
Team Review
Our technical team reviews the issue and information provided.
Support Begins
The appropriate team member handles the request.
Resolution
Updates and required actions are communicated through your registered contact details.
Support Services & Scope
Authorized service divisions handled by IT SOUQ technicians
CCTV Systems
Camera installation, NVR/DVR setup, network camera configuration & hardware support.
- Installation Guidance
- NVR/DVR Configuration
- Network Troubleshooting
- System Maintenance
Computer & Hardware
Enterprise workstation maintenance, system diagnostics, and hardware replacements.
- Hardware Repairs
- System Upgrades
- OS Diagnostics
- Component Replacement
BillSouq Software
POS & billing application setup, user permissions, database backup & technical support.
- Software Setup
- Staff Training
- Data Migration
- Technical Assistance
General IT Infrastructure
Network deployment, server setup, printer connectivity, and IT infrastructure consulting.
- Network Diagnostics
- Printer & Peripheral Setup
- IT Consulting
- Infrastructure Audit
IT SOUQ Support Application
Manage your support requests from your Android device.
Capabilities
Official Support Channels
Authorized channels for registering technical requests
Support Portal
Submit and track technical support requests online.
Support Email
Direct written communication for documentation and queries.
Support Policy & Operating Guidelines
• Standard inquiries and tickets are processed in order of receipt during working hours (Monday – Saturday, 9:00 AM – 7:00 PM).
• Please ensure that accurate contact numbers and details are entered to prevent delays in response.
• For software issues, providing specific error messages or attaching screenshots expedites diagnosis and resolution.